You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (if you received an incorrect or defective item, etc.). Customized items are non returnable. There is a 10% restocking fee on all Fantasy Jewelry.
We will issue a refund to your account within 3 to 5 business of receiving back and inspecting your returned item. This does not include the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We currently ship within the US and 19 other countries Internationally. Most of our products are free shipping with a few exceptions.